Contact Us

Have questions or need assistance? Reach out to the right team below.

Get in Touch

Technical Support

Issues with the platform, setup help, bugs, and troubleshooting.

[email protected]Response within 24 hours

Business & Partnerships

Sponsorships, co-marketing opportunities, and press inquiries.

[email protected]Response within 2 business days

Privacy & Legal

Data requests, policy questions, GDPR / CCPA, and legal matters.

[email protected]Response within 3–5 business days

General

Feature questions, pricing, and anything else.

[email protected]Response within 1–2 business days

Support Hours

Email Support

  • —Available 24/7, English language
  • —Average response time: 24–48 hours

Priority Support

  • —Mon–Fri, 9 AM – 6 PM PST
  • —Urgent issues: within 4 hours
  • —Weekends: limited availability

Before You Write

  • —Include URGENT in the subject for critical issues needing immediate attention
  • —Provide your StreamBot username and account email for faster resolution
  • —Attach screenshots or error messages when reporting a technical issue
  • —Check our documentation and FAQ — many common questions are answered there

Response times may vary during peak periods and holidays.